Lecture An introduction to collective bargaining & industrial relations (4/e): Chapter 11 - Harry Katz, Thomas A. Kochan, Alexander J.S. Colvin

Chapter 11 - Administering the employment relationship. The main contents of the chapter consist of the following: The grievance procedure, the historical evolution of grievance arbitration, the functions of grievance procedures and arbitration, how arbitration works, the connections between grievance, evaluating the performance of the grievance,…